Up-skilling platform for aspiring youth

Education Tech • Digital Content Website • Learning Management System

The Goal

Background

Education & Skills Training (QUEST) Alliance is a social venture that works towards creating powerful learning experiences for marginalised children and youth, to help them realise their full potential. With their app, they aim to impart 21st century skills to learners making them more confident, adaptable and more productive.

Goal

  • Make the product Intuitive for people with a low exposure to technology
  • Build a platform that actively motivates learning
  • Increase collaboration between students, alumni and facilitators
  • Overcome language barriers

Discovery

What we discovered

  • Certification motivates students, allowing them to show it off to family and friends
  • Features like community, profile, resources are not used
  • It’s hard to navigate without an offline guided walkthrough
  • Trainers don’t necessarily do a good job of onboarding the students
  • Need for personalisation of the learning experience

Key Takeaways

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Design Principles

The building blocks

We needed to make QUEST easier for users to navigate. It needed to inspire and motivate thorough interactivity. We decided to follow through with a product that would help users go beyond learning and have a real shot at joining in on the movement. 

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Keep it simple and obvious
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Give a birds eye view to the trainer
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Encourage interaction with peers and resources
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Encourage learners to stay motivated through personalised cues and rewards
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01
Keep it simple and obvious
02
Give a birds eye view to the trainer
03
Encourage interaction with peers and resources
04
Encourage learners to stay motivated through personalised cues and rewards

Intervention

Keeping users motivated

Every achievement is highlighted up front. This makes the homepage motivate users to earn more badges and score more points. It also keeps the learner updated of her/his/their most recent activity to provide ease of picking off where they left.



Making it easy to adapt to

Since the users had a low-tech exposure, we made it so it wasn’t necessary to remember everything a page provided. Revisiting a walkthrough eased the cognitive load.

We also introduced a choice of languages for diverse users, to remove limitations of the same.

3C’s of Community - content, collaboration & confidence

Community platforms can be intimidating. To give users the confidence to voice and express their concerns without fear, we provided an option to engage with the community as an ‘anonymous’ person while asking queries.

Making it easy to track student progress

The product allowed trainers to keep a close eye on every student’s progress and review scores as and when it was required. The trainer module was similar to that of the students; additionally giving the trainer a chance to learn too.

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Interventions

Keeping users motivated

Every achievement is highlighted up front. This makes the homepage motivate users to earn more badges and score more points. It also keeps the learner updated of her/his/their most recent activity to provide ease of picking off where they left.



Making it easy to adapt to

Since the users had a low-tech exposure, we made it so it wasn’t necessary to remember everything a page provided. Revisiting a walkthrough eased the cognitive load.

We also introduced a choice of languages for diverse users, to remove limitations of the same.

3C’s of Community - content, collaboration & confidence

Community platforms can be intimidating. To give users the confidence to voice and express their concerns without fear, we provided an option to engage with the community as an ‘anonymous’ person while asking queries.

Making it easy to track student progress

The product allowed trainers to keep a close eye on every student’s progress and review scores as and when it was required. The trainer module was similar to that of the students; additionally giving the trainer a chance to learn too.

Interventions

Keeping users motivated

Every achievement is highlighted up front. This makes the homepage motivate users to earn more badges and score more points. It also keeps the learner updated of her/his/their most recent activity to provide ease of picking off where they left.



Making it easy to adapt to

Since the users had a low-tech exposure, we made it so it wasn’t necessary to remember everything a page provided. Revisiting a walkthrough eased the cognitive load.

We also introduced a choice of languages for diverse users, to remove limitations of the same.

3C’s of Community - content, collaboration & confidence

Community platforms can be intimidating. To give users the confidence to voice and express their concerns without fear, we provided an option to engage with the community as an ‘anonymous’ person while asking queries.

Making it easy to track student progress

The product allowed trainers to keep a close eye on every student’s progress and review scores as and when it was required. The trainer module was similar to that of the students; additionally giving the trainer a chance to learn too.

Visual Design

Our Approach

Easy on the eyes, Easy to navigate
We also used a simple illustrative approach to make the app less complicated. Adding badges and iconography helped keep the app lively and engaging. 

Graphics and Illustrations

The graphics represent the different instances that are specific to the particular section or subject, for example:

1. Community
2. Subjects (Digital Skills)
3. Homepage (collaboration), etc.

We also used a simple illustrative approach to make the app less complicated, while the icons made is simple for users to navigate through the app.


Impact

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